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OPEN  Crash report #891  -  [7A15A6C1] arx.exe!audio::OpenALBackend::setListenerPosition() [openalbackend.cpp:384]
Posted Aug 16, 2016 - updated Dec 27, 2019   Shortlink: http://arx.vg/891
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Issue details
  • Type of issue
    Crash report
  • Status
     
    		 New
  • Assigned to
    Not assigned to anyone
  • Type of bug
    Not triaged
  • Likelihood
    Not triaged
  • Effect
    Not triaged
  • Posted by
    CrashBot
  • Owned by
    Not owned by anyone
  • Estimated time
    Not estimated
  • Category
    Not determined
  • Resolution
    Not determined
  • Priority
    Not determined
  • Reproducability
    Not determined
  • Severity
    Not determined
  • Targetted for
    icon_milestones.png Not determined
  • OS
    icon_customdatatype.png Not determined
  • Architecture
    icon_customdatatype.png Not determined
  • Fixed in
    icon_customdatatype.png Not determined
Issue description
Assertion Failed at OpenALBackend.cpp:384: isallfinite(position)

Unhandled exception

Exception code: BREAKPOINT 

 Instruction address: 0x14008e30a
 Stack pointer: 0x12f7d0


Callstack: 
 arx.exe!0x14008e30a
 arx.exe!0x14008932f
 arx.exe!0x1400b1103
 arx.exe!0x1400b2045
 arx.exe!0x1400af3dc
 arx.exe!0x1400aef5e
 arx.exe!0x1400b7370
 arx.exe!0x1400beb19
 arx.exe!0x1401bb962
 arx.exe!0x1402ab115
 kernel32.dll!BaseThreadInitThunk()
 ntdll.dll!RtlUserThreadStart()
Symbols: 
 0  arx.exe!audio::OpenALBackend::setListenerPosition(glm::tvec3<float,0> const &) [openalbackend.cpp : 384 + 0x2b]
 1  arx.exe!audio::setListenerPosition(glm::tvec3<float,0> const &) [audio.cpp : 418 + 0x10]
 2  arx.exe!ArxGame::updateLevel() [arxgame.cpp : 1887 + 0x15]
 3  arx.exe!ArxGame::render() [arxgame.cpp : 2230 + 0x0]
 4  arx.exe!ArxGame::doFrame() [arxgame.cpp : 1336 + 0x0]
 5  arx.exe!ArxGame::run() [arxgame.cpp : 1261 + 0x0]
 6  arx.exe!runGame() [core.cpp : 292 + 0x0]
 7  arx.exe!utf8_main(int,char * * const) [startup.cpp : 207 + 0x0]
 8  arx.exe!WinMain [windowsmaingui.cpp : 48 + 0xe]
 9  arx.exe!__tmainCRTStartup [crtexe.c : 618 + 0x15]
Steps to reproduce this issue
well, i was in arx, in the castle, on the top of a tower i think, and was there a guy with a telescope, and when i try use the telescope, i saw a bit of the video, and when appear the stars my game crash and close, saying fatal error.

sorry about my english

#1
icon_reply.pngReply
Comment posted by
Daniel Scharrer
Aug 16, 14:45
Missing minidump, assuming this is from 1.2-dev-2016-08-03 + c51ed.
#4
icon_reply.pngReply
Comment posted by
CrashBot
Aug 18, 01:59
A file was uploaded. arx.logicon_open_new.png This comment was attached:

arxcrash-5908-3668723622
#5
icon_reply.pngReply
Comment posted by
CrashBot
Aug 18, 01:59
A file was uploaded. cfg.iniicon_open_new.png This comment was attached:

arxcrash-5908-3668723622
#6
icon_reply.pngReply
Comment posted by
CrashBot
Aug 18, 01:59
A file was uploaded. crash.dmpicon_open_new.png This comment was attached:

arxcrash-5908-3668723622
#7
icon_reply.pngReply
Comment posted by
CrashBot
Aug 18, 01:59
A file was uploaded. crash.txticon_open_new.png This comment was attached:

arxcrash-5908-3668723622
#10
icon_reply.pngReply
Comment posted by
Ksso
Apr 15, 10:44
A file was uploaded. cinematic crashicon_open_new.png This comment was attached:

push button and go to the open door.
#11
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 15, 19:04, in reply to comment #10
Ksso wrote:
A file was uploaded. cinematic crash This comment was attached:

push button and go to the open door.


Thanks. Sadly I can't reproduce it on my machine. Does it crash for you every time? Also, what are your system specifications?
#12
icon_reply.pngReply
Comment posted by
Ksso
icon_reply.pngApr 15, 19:35, in reply to comment #11
yes it crash all time, tried change game settings, turn off steam owerlay (buy game on steam), launch in compatibility mode - same result. Btw cinematic after using telescope also lead to crash. Have any console comand for skiping cinematic or turn them off? Use Windows 7 Home Premium x64.

bsxf47 wrote:
Ksso wrote:
A file was uploaded. cinematic crash This comment was attached:

push button and go to the open door.


Thanks. Sadly I can't reproduce it on my machine. Does it crash for you
every time?
Also, what are your system specifications?


#13
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 15, 20:51, in reply to comment #12
Ksso wrote:
yes it crash all time, tried change game settings, turn off steam owerlay
(buy game on steam), launch in compatibility mode - same result. Btw
cinematic after using telescope also lead to crash. Have any console comand
for skiping cinematic or turn them off? Use Windows 7 Home Premium x64.


Can you also provide hardware specs? We suspect it may be a hardware related issue. Unfortunately I personally know of no way of skipping cinematics other than getting a save after that cinematic, which I'd be happy to provide.

Maybe you could visit our IRC channel and we can try to help you there. https://webchat.freenode.net/?channels=arxfatalis
#14
icon_reply.pngReply
Comment posted by
Ksso
icon_reply.pngApr 15, 21:25, in reply to comment #13


CPU Type QuadCore Intel Core i5-3570, 3600 MHz (36 x 100), 16 Gb RAM, nVIDIA GeForce GTX 1070 Video Adapter. Is this information enough? I will be very grateful for the provided save. bsxf47 wrote:
Ksso wrote:
yes it crash all time, tried change game settings, turn off steam owerlay
(buy game on steam), launch in compatibility mode - same result. Btw
cinematic after using telescope also lead to crash. Have any console comand
for skiping cinematic or turn them off? Use Windows 7 Home Premium x64.

Can you also provide hardware specs? We suspect it may be a hardware
related issue.
Unfortunately I personally know of no way of skipping cinematics other than
getting a save after that cinematic, which I'd be happy to provide.

Maybe you could visit our IRC channel and we can try to help you there.
https://webchat.freenode.net/?channels=arxfatalis


#15
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 15, 21:41, in reply to comment #14
Ksso wrote:

CPU Type QuadCore Intel Core i5-3570, 3600 MHz (36 x 100), 16 Gb RAM,
nVIDIA GeForce GTX 1070 Video Adapter. Is this information enough? I will
be very grateful for the provided save.


Save after cinematic

Do you have a way of uploading a file of about 150MB? A full memory dump could help us find out more about this issue. I'll tell you how to do it if you agree to help us out further.
#16
icon_reply.pngReply
Comment posted by
Ksso
icon_reply.pngApr 15, 21:53, in reply to comment #15
Sure, if it help fix problem =)

bsxf47 wrote:
Ksso wrote:

CPU Type QuadCore Intel Core i5-3570, 3600 MHz (36 x 100), 16 Gb RAM,
nVIDIA GeForce GTX 1070 Video Adapter. Is this information enough? I will
be very grateful for the provided save.

Save after cinematic

Do you have a way of uploading a file of about 150MB? A full memory dump
could help us find out more about this issue. I'll tell you how to do it if
you agree to help us out further.


#17
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 15, 21:58, in reply to comment #16
Ksso wrote:
Sure, if it help fix problem =)


Well, if you load the crashing save, let the game crash and then open Task Manager. There in Processes, find arx.exe, right-click on it and select Create Dump File. It should work for a while then tell you where this *.dmp file is located. Upload that somewhere. Thanks a lot.

I almost forgot, this crash shouldn't happen in release versions, that is AL 1.1.2 for example, unless it suffers from the same issue as well. I suggest you try that too.
#18
icon_reply.pngReply
Comment posted by
Ksso
icon_reply.pngApr 15, 22:27, in reply to comment #17
Right after crash in Task Manager missing arx.exe only arxcrashreporter.exe. Find in game folder exe file arx-portable what difference of this file from arx.exe? Try load crashing save on this version and it work perfectly. I hope I clearly described the situation, because English is not my native language bsxf47 wrote:
Ksso wrote:
Sure, if it help fix problem =)

Well, if you load the crashing save, let the game crash and then open Task
Manager. There in Processes, find arx.exe, right-click on it and select
Create Dump File. It should work for a while then tell you where this *.dmp
file is located. Upload that somewhere. Thanks a lot.

I almost forgot, this crash shouldn't happen in release versions, that is
AL 1.1.2 for example, unless it suffers from the same issue as well. I
suggest you try that too.


#19
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 16, 08:39, in reply to comment #18
Ksso wrote:
Right after crash in Task Manager missing arx.exe only
arxcrashreporter.exe. Find in game folder exe file arx-portable what
difference of this file from arx.exe? Try load crashing save on this
version and it work perfectly. I hope I clearly described the situation,
because English is not my native language


You mean, for the version you are using, arx.exe crashes for you after cinematic in that save, but arx-portable.exe does not?

The portable version uses settings and saves from the directory it is in, whereas the normal version takes them from your Users/username/Saved Games/Arx Libertatis/save folder.
#20
icon_reply.pngReply
Comment posted by
bsxf47
icon_reply.pngApr 16, 09:08, in reply to comment #19
Found a workaround for the issue, turn down mouse acceleration down to zero. Then it should not crash anymore.
#22
icon_reply.pngReply
Comment posted by
bsxf47
Apr 16, 13:01
For a workaround, see post above.

Thanks a lot for the help, Ksso!

The issue was updated with the following change(s):
  • This issue has been closed
  • The status has been updated, from New to Fixed.
  • The resolution has been updated, from Not determined to RESOLVED.
  • This issue's progression has been updated to 100 percent completed.